No Member Benefit can be paid out if you don’t go to the Online Shop through the Lyoness Website (Example: if you go straight to the Online Shop, or if you use a link from the Loyalty Merchant’s NL). If you do this, your purchase cannot be allocated to your Member ID.
Please check your system configuration to ensure that your browser has got the correct cookie settings before every purchase.
No Lyoness Member Benefit can be issued for Gift Cards and for the categories Charitiy/Promotional.
Please note that with this Loyalty Merchant it is only possible to lodge a complaint about a purchase that has not been registered up to 4 weeks from the date of the order. This Loyalty Partner uses the net value of your purchase as the basis to calculate your Shopping Benefits since this represents the standard type of compensation for this Loyalty Partner.
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